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Managed Network Systems Work Order System

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Year: 2000 - 2001

Sponsor Company: New Global Telecom

Technology: Oracle, PL/SQL, SQL*Plus, SQL, Java, Versata Java Application Server, SilverStream Java Application Server, iPlanet LDAP server, Seagate Crystal Reports, Crontab, Windows clients, Sun Solaris

Detail: A system designed to expedite orders between customers and New Global Telecom for managing telecom switches, routing, network validation tests and provisioning. Orders are routed to proper personnel for fulfillment. Also enforces business rules on work to be performed.

Co-designed the data model and user interface along with one other designer. Guided three consultants in building the system and provided project management. Lead the deployment and provided user training. Refined user interface as it was deployed to deal with changes in business model.

Initially built with Versata Java Application Server and later converted to SilverStream J2EE Server. Lead the seamless parallel conversion from Versata to SilverStream. Now part of Network Management Services.

Screen Shots:



Features:

• Web based.
• Provided ability to upload test call results and present them to customer.
• Improved communication between the company and customers.
• Allowed orders to move through a workflow as they were processed.
• Tracked completed orders for billing reports.
• Built to generate scripts that were used to program routing tables in the switches

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